We want to maintain our high standards year after year and so we continually evaluate our performance against key business indicators and service standards set by tenants, we then report that performance.
When we report we look at:
- What we want to do
- How we intend to do it
- How well we are doing
- What we should do next
Our reports show how we are accountable to our customers and how we make sure the services we deliver are what they want.
These reports show how we are doing against targets. We report on performance quarterly.