Quarter One Performance 2010/2011
| Number of calls offered |
51,094 |
| Number of calls answered |
49,576 |
| Number of calls where the customer hung up before we answered |
1,518 |
| % of calls answered within 60 seconds |
81% |
| % of calls answered within 90 seconds |
89% |
| Average wait time to be answered |
33 seconds |
| Number of emails received |
2,988 |
| % of emails answered within 1 working day |
100% |
| Number of texts received |
315 |
| % of texts answered within 1 working day |
100% |
| Rent payments received over the telephone |
£413,867.67 |
|
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