That's What You Call Success

A small team of dedicated staff provide a friendly voice and a professional response to the needs of more than 23,000 council house tenants. It's fair to say that Wigan and Leigh Housing's contact centre is a real success story. And now it's won a top award to prove it.

National trade body the Customer Contact Association inspected the Leigh based contact centre, and as a result has awarded it a Centre of Best Practice Award. The independant inspection commended the service for making major improvements and its strong focus on customer care and staff training.

Wigan and Leigh Housing is only one of only four housing services in the country to achieve this accolade. The organisiation joins esteemed company including Lloyds TSB, Norwich Union, and the RAC in winning the award.

Jacqui Farrington, a Wigan and Leigh Housing tenant Board Member said "Tenants have a strong say in the running of the service". "The staff are brilliant, most are local people, and all work hard to deliver a quality service". "We'd like to send a big 'well done' to contact centre manager Ian Barry and his staff for getting this award and improving the service."

Picture and Editorial courtesy of the Wigan Evening Post.