Improving The Customer Experience

During 2008/2009 we looked at how we can improve our customers' experience when you deal with us. Read on for more information.

Improving the Customer Experience

 This involved looking at what you said you wanted and how well out current arrangements matched up in the areas of customer care, access and involvement. We found that we are good in some areas but needed to improve in others.

We looked at the latest best practice in customer care and how well we met the Government's new Customer Excellence Standard:

Customers were widely consulted as part of the review, in particular asking what would make a big difference to the service that you received.

The Tenant Board Members approved progress of the review at key stages and were satisfied that the action plan will deliver better housing services.

In April 2009 the Board endorsed the findings of the review and approved the Action Plan