Tenant Satisfaction Results 2008

Over the last two years, tenants' satisfaction with Wigan and Leigh Housing's services has increased from 84% to 87%.

Pie Chart Showing Satisfaction With Overall Housing Service

Some of the things that you tell us:

87% of you are very or fairly satisfied with our overall service (83.5% in 2006)
Almost half of you (49.1%) are very satisfied with the service (34.9% in 2006)
88.4% of you are very or fairly satisfied with the overall quality of your home (85.3%)
85.4% of you say that you are very happy or fairly happy with the condition of your home (88.1%)
77.8% of you say that you are very or fairly happy with the area where you live (80.8%)
88% of you are satisfied with the way repairs and maintenance are dealt with (86%)
79% of you think that the rent we charge you is value for money (85.6%)
82.7% of you feel that you are kept well informed about the things that affect you as tenants (82.8%)
68.4% of you think that we listen to your views when making decisions (73.5%)
71.7% of you are satisfied with the opportunities for participation in management and decision making (73.3%)
79.3% of you felt it was easy getting hold of the right person, when contacting Wigan and Leigh Housing (77.3%)
86.3% of you say that you found staff to be helpful (74.6%)

The results of the survey are very helpful and we will be using the results to improve the services we offer to our customers.