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We are committed to delivering excellent services to all of our customers. We aim to continuously improve and we value comments and ideas on how we can develop the service. We want to get things right.
We aim to provide our services equally and fairly to everyone, whether you are young or old, whatever your gender, cultural background, religion or beliefs, abilities or sexuality.
The Tenants Handbook below contains lots of useful information about the services that we provide. It answers questions you may have about your home, your tenancy and the area you live in. It also tells you what we expect from you and what standards of service you an expect from us.
- Introduction to Wigan & Leigh Housing (.pdf, 200KB)
- Your New Home (.pdf, 162KB)
- Service Standards – A Fair And Excellent Customer Service For All (.pdf, 209KB)
- Contacting Us (.pdf, 172KB)
- Tenancy Rules (.pdf, 263KB)
- Rents, Benefits, Money Matters And Home Insurance (.pdf, 373KB)
- Repairs, Maintenance And Alterations (.pdf, 197KB)
- Estate Management (.pdf, 323KB)
- Support Services For Tenants (.pdf, 215KB)
- Finding A New Home (.pdf, 289KB)
- Working Together – Making A Difference (.pdf, 330KB)
- Ending A Tenancy (.pdf, 200KB)
- Useful Contacts (.pdf, 206KB)
- Where To Find Things (.pdf, 182KB)
- Contents Page (.pdf, 136KB)
- Front And Back Cover (.pdf, 272KB)
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